On this site, excluding cases that fall under the following items (1) to (3), regardless of whether the product is shipped or not,
We do not accept any cancellations, exchanges, or returns due to customer's convenience after the order is completed.
(1) When an obvious defect is found in the product
(2) If you receive a product that differs from your order
(3) When damage due to delivery is confirmed
If any of the above apply, please contact us within 7 days of receiving the item. After confirming the condition and delivery status of the product, if the following conditions are met, we will exchange or return the product.
・Within 7 days from the arrival of the product
・Unused and unwashed (only try-on allowed indoors)
・All tags and accessories are complete (no damage)
・There is either a statement of delivery, a receipt, or a receipt
・There is no significant unnatural change in the product
* Due to differences in the viewing environment of the device used, the actual product and color may differ. Please note that this case will not be treated as defective.
*Some leather products are manufactured with natural scars, blood lines, and color unevenness, taking advantage of the characteristics of the material. Please note that this case will not be treated as a defect. When purchasing a product, please be sure to read the material descriptions, precautions, and handling instructions on each product page.
* In the unlikely event that an exchange or return of a non-defective product occurs, the customer will be responsible for all expenses and shipping costs related to the exchange. note that.
Please feel free to contact us for inquiries before ordering. Inquiries received on regular holidays will be answered in order from the next business day. Please note that it may take time depending on the content and situation.
Cooling-off is a system applied to door-to-door sales. Please note that the cooling-off system does not apply to this site.