question & answer
About your order
Please note that we cannot accept returns or exchanges of purchased products. Only if the product is defective, we will exchange it for the same product. If there is no exchangeable stock, we will refund your money.
Please note that we cannot accept changes, additions, or cancellations after your order has been confirmed. * Please be sure to check that your order is correct.
You can specify from the following contents.
[Yamato Transport Time Designation Service / You can specify the desired delivery time zone. ]
Morning / 14:00 to 16:00 / 16:00 to 18:00 / 18:00 to 20:00 / 19:00 to 21:00
Delivery can be specified at any time. However, even if you specify the time, it may not be delivered within the specified time due to the delivery area weather, traffic conditions, etc. note that. You cannot specify the date and time for simple packaging (Nekoposu). If you wish to specify the date and time, please select the Takkyubin provided by Yamato Transport and specify the date and time.
Please note that we cannot change the payment method after the order is confirmed.
If you do not receive the email, the possible reasons are as follows. (1) Your e-mail system may automatically process it as junk e-mail. Please check your junk mail folder. (2) If you are using the anti-spam function, you may not be able to receive e-mails. The domain of the email you send is "@ thelittleshopofflowers.jp". We will also send you an order confirmation email and newsletter in the above domain.
Sorry for your inconvenience, but please set the reception permission for the above domain. (3) The registered e-mail address may be incorrect. Sorry to trouble you, but please let us know the correct email address to firstname.lastname@example.org
We apologize for the inconvenience, but please contact the store where you purchased the product.
Products that use flower materials, such as bouquets, vary depending on the flower materials used. Due to the availability of flower materials, it is possible to specify the delivery date and time from 4 days later.
Ornamental plants may grow after measurement or the leaves may die. Please see the posted photos and sizes as a guide. We do not describe the condition of small scratches and leaves. Please refer to the item description column for noticeable old scratches. Please understand that as the plant grows, there may be changes in the image at the time of delivery.
Since there are many handmade items one by one, the texture and color may differ from the photos. Please note that there may be some errors as the actual product was measured by the staff.
If you do not receive the item within a week or more after receiving the "Shipping Notice" email, please contact us from here.
I'm really sorry、HerePlease contact us from or by phone. Please provide your order number at that time.
Is possible. Please select "Over-the-counter pick-up" as the delivery method of the product and let us know the dates when you can come to the store. Please check the store information from location page
If the delivery address is absent, the Yamato Transport Absence Contact Form, which is outsourced for delivery, will be posted.
If you would like to redeliver the product, please contact the Yamato Transport contact information listed on the absence contact form directly. If the item cannot be delivered during the storage period due to the absence of the recipient, no refund or free redelivery will be given. We accept delivery on the specified date, so please check your home status before ordering.
About my account
To verify your identity, you will need to register an email address that you can use. Please prepare your unregistered e-mail address and register again on My Page.
You can reset your password by clicking "Click here to reset your password" on the login page of My Account.
Below the newsletter we received, there is a link that says, "If you would like to unsubscribe, please click here." You can unsubscribe by accessing the link.
You can place an order as a guest without registering an account. If you register for an account, future orders will be smoother, and you will be able to save personal information and destination information, and check your order history. You will also receive newsletters, event invitations and more.
After logging in to My Account, click "Add Address" to add the delivery address.
You can only change your address, name, and phone number on the My Account page, not your email address or password. If you wish to change your email address, you will need to register for a new account. If you wish to change your password, you can reset your password by clicking "Click here to reset your password" on the login page.
About local delivery (little flights)
Local delivery (Little flight) This is a service in which the staff will deliver (deliver) directly to the customer who purchased the applicable product in a limited area. Due to this situation, we are refraining from handing over face-to-face so as not to cause any concerns to our customers. If there is a designated delivery place, please enter it in the remarks column. Local delivery (Little flights) will be applied even for regular delivery products if you purchase them together with the applicable products. The delivery schedule will be individually announced to the email address you entered when ordering. We will contact you at least 2 days before the scheduled delivery date.
We deliver in a limited area.
Since the delivery route is adjusted according to the delivery location of the customer who placed the order, we cannot inform you of the delivery date and time when the order is confirmed. We will contact you at least 2 days before the scheduled delivery date.
Delivery may not be possible due to the following reasons. Please note that we cannot accept redelivery or refunds.
・ If you live in a building with an auto lock and cannot place it in the common entrance area
・ If the delivery box is full and you cannot use it
Case (The receipt of living things may be refused.)
Currently, the situation changes every day, and it is possible that the order cannot be delivered without being accepted. It is. In that case, we will adjust the schedule again or refund it.