The Little Shop of Flowers

You can specify the date and time on the cart screen. You can specify a schedule within 8 days after the date of your order.
Unless otherwise specified, the product will be shipped within 5 business days after the order is placed.
After shipping, we will send you a shipping completion email with the Sagawa Express tracking number.

If you do not specify a date and time, we will ship in the shortest possible date and time.

Each order will be shipped. Even if multiple orders are placed on the same day, they cannot be shipped together.
Shipping and handling fees will also occur for each account.

You cannot specify multiple shipping addresses in one order.
However, it is possible to specify a different address from the orderer.

Please select "Store pick-up" as the delivery method and let us know when you can come to the store.
Please check the locations page for store information.

We apologize for the inconvenience, but please contact us from here or contact us by phone.
At that time, please tell us your "order number".

If the addressee is not present, an absence contact form from Yamato Transport Co., Ltd., which consigns delivery, will be posted.
If you would like to redeliver the product,
Please contact the Yamato Transport contact listed on the absence contact form directly.
If delivery is not possible during the storage period due to the absence of the recipient, we will not refund or redelivery free of charge.
Our store accepts delivery on the specified date, so please check the status of your home in advance before placing an order.

This site currently does not support purchases and shipments from overseas (outside Japan),
We will respond as soon as we are ready.

Houseplants may grow or their leaves may wither after measuring.
Please see the posted photos and sizes as a guide. I will not describe the condition of fine scratches and leaves.
Please refer to the item description column for any noticeable old scratches.
Please understand that there may be changes from the image at the time of delivery due to the growth of plants.

As many of our items are handmade one by one, the texture and color may differ from the photos.
Please note that there may be errors as the actual item is measured by our staff.

Along with the products purchased through this site,
It is not possible to pay for and ship products that are available at physical stores all at once.
For products that are in stock at the physical store, please visit the store or
Please contact the store directly and purchase via mail order.

We accept orders from the "restock notification request" displayed on the sold out product page.
If you request it, we will notify you to your registered email address only when the product is back in stock.
Whether or not the product will be restocked depends on the product, and even if you request a notification, it may not be restocked. note that.

If you do not receive an email after waiting a few minutes, it could be for one of the following reasons:

(1) Your email system may have automatically treated the email as spam.
Please check your spam folder.
(2) If you are using anti-spam measures, it may be set to prevent you from receiving e-mails.
The domain of the e-mail to be sent is " @thelittleshopofflowers.jp ".
Order confirmation emails and newsletters will also be sent to the above domain.
Sorry to trouble you, but please set the reception permission setting for the above domain.
(3) There is a possibility that the registered e-mail address is incorrect.
Please let us know your correct email address to info@thelittleshopofflowers.jp .

Once you have ordered the product,
We do not accept changes or cancellations, including the registered name and delivery address.
Please be sure to check the details of your order before confirming your order.

A link to download the receipt will be sent together with the shipping completion notification email.
It is possible to issue in PDF by entering the address and proviso from the link.
(Second and subsequent issuances will automatically be marked as reissued.)
In addition, in the case of cash-on-delivery payment, one of the invoices attached to the package is the receipt.
After payment, the delivery person will hand it over on the spot.

A detailed statement (statement of delivery) is not included unless requested.

Returns and exchanges are possible only if the conditions presented by our company are met due to product defects or damage during delivery.
See return policy for details.
We do not accept exchanges or returns due to customer convenience.
Please contact us if you have any questions about the product before purchasing.

We have photographed and posted the product, but due to the difference in the viewing environment of the device used,
You may feel that the actual product and color are different.
Please note that this case will not be treated as defective.

Local delivery (Little flight) This is a service in which the staff will deliver (deliver) directly to the customer who purchased the applicable product in a limited area. Due to this situation, we are refraining from handing over face-to-face so as not to cause any concerns to our customers. If there is a designated delivery place, please enter it in the remarks column. Local delivery (Little flights) will be applied even for regular delivery products if you purchase them together with the applicable products. The delivery schedule will be individually announced to the email address you entered when ordering. We will contact you at least 2 days before the scheduled delivery date.

We deliver in a limited area.
Within a radius of 10km from the store / Shipping outside the target area is possible, but a separate shipping fee will be charged.

Since the delivery route is adjusted according to the delivery location of the customer who placed the order, we cannot inform you of the delivery date and time when the order is confirmed. We will contact you at least 2 days before the scheduled delivery date.

Delivery may not be possible due to the following reasons. Please note that we cannot accept redelivery or refunds.
・ If you live in a building with an auto lock and cannot place it in the common entrance area
・ If the delivery box is full and you cannot use it
Case (The receipt of living things may be refused.)
Currently, the situation changes every day, and it is possible that the order cannot be delivered without being accepted. It is. In that case, we will adjust the schedule again or refund it.

We offer free simple packaging. You cannot choose the wrapping format.

If you wish,
Add the item to your cart by selecting the gift option displayed on each product page.
Please note that gift options cannot be selected for some products due to their characteristics and size.

For all inquiries regarding this site, please contact us by e-mail.
If you are in a hurry, please contact us at the number below.
Phone: 03-5778-3052
Reception hours: 9:00-17:00
Closed: Wednesday/Thursday